If a Pro payment fails

If a monthly payment for Pro does not go through, you keep Pro for 24 hours, and in most cases you can put it right by updating your payment method. This page explains what to do and what happens next.

Why a payment fails

A payment usually fails because a card has expired or been replaced, because there was not enough money available, or because the bank declined the charge. Updating your payment method fixes most of these.

What to do

1. Sign in and open your account page. A message at the top of the page says that the payment failed.
2. Select Update payment method. This opens Stripe's secure billing page. Stripe processes payments for BetTrading.net.
3. Add a new card or other payment method, or update the details of the one you have.

Once the payment goes through, Pro carries on as normal.

What happens, and when

• When the payment fails, your subscription is marked as past due. We email you, and your account page tells you that the payment failed and the exact time until which you keep Pro. You still have Pro.
• For the next 24 hours, you keep Pro. If you update your payment method and the payment goes through during this time, Pro continues without a break.
• After 24 hours, if the payment still has not gone through, your account moves to the free Basic plan.
• For up to 7 days, we keep trying to take the payment, counting from the date it was first due. If an attempt succeeds, Pro comes back straight away.
• After 7 days, if none of the attempts has succeeded, your Pro subscription is cancelled. Your account stays on the free Basic plan, and you can buy Pro again from the Upgrade to Pro page at any time.

If the payment goes through after your account has moved to Basic

If a later attempt succeeds after your account has moved to Basic, Pro is restored. That payment covers a full month starting from the date the payment was first due, so you will have spent part of that month on Basic. Your billing date stays the same.

If you would rather not pay for the days you spent on Basic, email support@bettrading.net and we will refund the charge for those days.