Your BetTrading.net account

One account covers everything: it signs you in to the desktop application, it carries your subscription, and it is managed here on the website. This page is about the account itself — for plans and refunds, see Subscriptions & billing.

Creating your account

1. Register with your email address and a password of at least fifteen characters. You will be asked to confirm you are 18 or over and to accept the Terms of Service.
2. Verify your email. We send a verification link to the address you gave. Open it, and your account is ready.
3. Sign in — on this website, and in the desktop application with the same credentials.

Choosing a password

Passwords must be at least fifteen characters. That sounds like a lot until you stop thinking of it as a password: three or four unrelated words — the kind of thing you can picture — is easier to remember than a short one full of symbols, and considerably harder to guess. Spaces are allowed, and so is any character you can type.

There are no rules about capitals, digits or punctuation, on purpose. Those rules push people towards predictable shapes, and attackers know the shapes. What we check instead is length, and whether the password you have chosen already appears in a public breach.

Changing your password

Sign in, open your account page, and use Change beside Password. You will need your current password as well as the new one — that is what stops someone who finds an unlocked computer from taking the account over.

Changing it signs you out everywhere, on every device, including the browser you changed it in. Sign in again with the new password; the desktop application will ask for it the next time you sign in there. We also email you whenever it changes, so an unexpected message is your signal that something is wrong.

If you cannot sign in at all, use Forgot password? on the sign-in screen instead. It emails you a one-time link to set a new one.

Showing what you type

Every password box has an eye icon inside it, at the right-hand end. Press it to show what you have typed, and press it again to hide it. It is worth using on a long passphrase — a mistyped password at sign-in counts as a failed attempt, and several in a row pause sign-in for a while. The box always starts hidden, and re-hides when you submit the form.

What you can change on your account page

Sign in and open your account page.

• Country — optional, and for your record only. Tax on a Pro subscription is worked out from the billing address you give at checkout.
• Product analytics — opt out of the usage data the desktop application records to help us decide what to improve. This is a per-account setting and it applies wherever you sign in.
• Website cookies — a separate choice, covering this website in this browser. Your current decision is shown on the account page, and it is changed under Cookie Policy.
• Your data — download a copy of the data held against your account, or close the account entirely.

Downloading your data

From your account page you can download a copy of the data held against your account. It covers your profile, every subscription you have had and its history, the checkouts you started, the payment messages from Stripe that we still hold, your consent records and the product analytics attributed to you. Our security records of sign-ins and account changes are not in the download; email privacy@bettrading.net and we will send you those too.

Closing your account

You close your account from your account page. Once your account has closed, this can't be undone: you lose access to it, and to Pro if you have it, and your personal data is erased within 30 days.

If you have Pro and your subscription is paid up, your account doesn't close straight away. It stays open, and you keep Pro, until the end of the period you have already paid for. Your subscription won't renew, so you won't be charged again, and closing your account doesn't by itself refund any of that period. If you had scheduled a pause, closing your account cancels it, and your subscription ends at the end of that period instead. We email you the date your account will close. Until then you can choose Keep my account on your account page. If a payment is overdue, your subscription's pause has already started, or you don't have Pro, your account closes straight away.

If you only want to stop paying, you do not need to close your account. Cancel your subscription with Manage billing on your account page instead: you keep your account, and you keep Pro until the end of the period you have paid for.

If your account closes straight away, we don't email you to confirm it, because we keep your email address only until it is erased. The account page tells you what has happened as soon as it closes. If your account is set to close at the end of your paid period, we email you the date it will close, and we email you again if you keep your account. We don't email you when it closes.

Your subscription history is kept for 7 years after the subscription ends, because UK tax and accounting law requires it. Once your account is erased, that history no longer includes your name or email address, but it is not anonymous. It keeps Stripe's references for your subscription and payments, which match Stripe's own records, and the internal number of your account. Our security records hold that same number beside the IP addresses used to sign in to your account, and we keep them for at least a year. The Privacy Policy sets out exactly what is kept. Stripe keeps its own records of your payments, which we cannot delete.

If we cannot stop your subscription, or close a payment you started but did not finish, your account stays open and nothing is erased. Any change we did make to your subscription stays in place. Please try again in a few minutes. If you want a copy of your data, download it before you close.

Closing your BetTrading.net account does not touch your exchange accounts — those are with Betdaq, Smarkets, Matchbook or Betfair and are closed with them.